While some actors in the chain have been forced to take products back, others have proactively done so, attracted by the value in used products one way or the other. Reverse logistics deals with the processes associated with the flows of products, components and materials from usersowners to reusers. Oclcs webjunction has pulled together information and resources to assist library staff as they consider how to handle coronavirus. Logistics is the art of managing the supply chain and science of managing and controlling the flow of goods, information and other resources like energy and people between the point of origin and the point of consumption in order to meet customers requirements. For each topic, it highlights key managerial issues in reallife examples and explains which quantitative models are available for addressing them. Among the various aspects of scm, emphasis is placed on reverse logistics. Numerous and frequentlyupdated resource results are available from this search. Recovering lost profits by improving reverse logistics 5 impacting the bottom line many executives compare the amount of money spent processing returns to other supply chain activities and conclude that investing resources elsewhere would yield greater results.
It reemphasizes the need to make researchers and practitioners aware of the importance of 3pl, 4pl and reverse logistics in managing the supply chain profitably in a rapidly growing digital economy. Blumberg, is designed to deal with both basic and advanced concepts involved in managing reverse logistics and closed. All those books would weigh 49,000 kilograms half the cargo mass of a boeing 747200f. The impact of reverse logistics has become a major operational challenge for ecommerce businesses of all sizes. It is the process of planning, implementing, and controlling the efficient, cost effective flow of raw materials, inprocess inventory, finished goods and related information from the point of consumption to the point of origin for the purpose of. The wellstructured introduction, the broad reference section more than 500 citations and the attempt to enhance the theoretical analysis with plenty of informative case studies all help to increase the book. Sustainable reverse logistics network wiley online books. Besides being an old concept, it was hard to find in literature a precise differentiation from some recycling terminology. In general, logistics indicates the products are transported from producer to customer, while reverse logistics is in an opposite way autry, 2005. This book addresses decision making in reverse logistics. It then identifies the basic activities and scope of reverse logistics, examining its drivers and barriers as well as major issues and challenges.
In attempting to better manage the constant flow of returned goods, manufacturers have identified target. An inefficient returns process erodes profit margins and undermines customer satisfaction, while an efficient process helps attract new buyers and builds customer loyalty. We have a new nato strategic concept which has guided the updating of the logistics vision, strategic goals and objectives. Mar 07, 2012 an executives guide to reverse logistics. Economic, marketing, and legislative drivers increasingly are leading companies to take back and recover their products after use. Sustainable reverse logistics network by aitkadi, daoud ebook. The book introduces the basic concepts of reverse logistics and systematically analyzes the literature by classifying more than 400 published references into five major types of product returns. Reverse logistics stands for all operations related to the reuse of products and materials. Reverse logistics rl is an innovation able to bring about immense benefits for organisations in a wide range of industries through enhancing the performance of supply chain procedures. Reverse logistics is a new notion in the history of logistics and supply chain management. Reverse logistics is a process whereby companies can become more environmentally efficient through recycling, reusing, and reducing the amount of materials. This chapter starts with a detailed explanation of logistics and reverse logistics concepts. Click download or read online button to get logistics engineering and management book now. It covers a wide range of aspects, related to distribution, production and inventory management, and supply chain management.
The rising impact of reverse logistics on ecommerce. This book reflects major trends of the recent decade in scm and, additionally, presents ideas and visions for logistic networks of the 21st century. How to find hidden profits by managing returns greve, curtis, davis, jerry on. Pdf a framework for reverse logistics researchgate. Reverse logistics an overview sciencedirect topics.
Introduction to management of reverse logistics and closed loop supply chain processes crc press book increasing legislative and environmental pressure requires businesses to become more responsive to products that either have been returned or that are at the end of their useful lives. Remanufacturing and refurbishing activities also may be included in the definition of reverse logistics. In this book, we provide a wide set of quantitative approaches to support reverse logistics. Stock, professor of marketing and logistics, university of south florida. Supply chain management and reverse logistics download. Introduction to management of reverse logistics and closed loop. For a typical product this supply chain extends from a raw material source through the production and distribution system to the point of consumption and the associated reverse logistics.
Reliable information about the coronavirus covid19 is available from the world health organization current situation, international travel. Nato logistics since the 2007 version of the handbook, is the change of name of the senior nato logisticians conference snlc to lc. Although at first, reverse logistics seems to contribute more to extra costs, do remember that when you entertain product backflows, you are also opening an end for the customers to participate other than consumption. Reverse supply chain challenges, such as building more recycling plants and its costs, are still the major ruling factors of its delayed execution. Reverse logistics management for apus by american public university system and a great selection of related books, art and collectibles available now at.
Logistics management is defined as a process of management which joins the movement of products, services, data and capital from the stage of raw materials to the consumer end product. There has been a steady evolution due to globalization, modern information technology, and es cially increasing ecological awareness. Reverse logistics management consists of managing the flow of merchandise from stores and customers back to the supplier. Therefore, they just focus on trying to reduce the cost of returns processing. The first by stock 1992 recognized the field of reverse logistics as being relevant for business and society in general.
Reverse logistics has been stretching out worldwide, involving all the layers of supply chains in various industry sectors. Many firms have meanwhile implemented large supply chain management scm systems sometimes already developed to global logistic networks. Reverse logistics concerns the integration of used and obsolete products. Reverse logistics programs are typically complicated by a number of factors. Click download or read online button to get supply chain management and reverse logistics book now. Jan 22, 2004 this book addresses decision making in reverse logistics. The world of logistics has considerably changed in the last years. Due to the complexity of managing the reverse flow, many companies simply subcontract the reverse logistics to a third. Even if reverse logistics has been the subject of several books over the past few years, very few theories have been developed and the subject is far from being exhausted. An average retailers reverse logistics costs for consumer goods are equal to 8.
This site is like a library, use search box in the widget to get ebook that you want. It then focuses on the major issues involved in managing a competitive supply chain including. Growing green concerns and advancement of green supply chain management. After research, the correlation among reverse logistics. Sc1x supply chain and logistics fundamentals lesson. Chapter 1 introduction to international logistics book. Several books and papers have recently been published on the topic carter and. The way forward part i of ii although reverse logistics is often overlooked, retailers that master this discipline can gain competitive differentiation and turn the. Filetype pdf reverse logistics bij trespa international b. Reverse logistics xix preface the purpose of this book is twofold. How reverse logistics makes online returns easy and. Reverse logisticsthe movement of products back toward the manufacturer in a channel of distributionis a topic that has been given scant attention. Reverse logistics is for all operations related to the reuse of products and materials.
In some industries, such as book publishing, catalog retailing and greeting cards, over 20% of all products sold are eventually. Reverse logistics is defined as the processes of receiving returned components or products for the purpose of recapturing value or proper disposal. There are many definitions of reverse logistics appear gradually. The majority of papers in part two are concerned with 3pl. Quantitative models for reverse logistics decision making. Furthermore, nato logistics continues its migration to collective logistics. Introduction to management of reverse logistics and closed. This book proposes generic concepts and processes that can be adapted to all businesses producing goods and services and which aim to integrate reverse logistics. Reverse logistics is a new and emerging area, and as such, only a limited amount of information has been published to date. Reverse logistics is a new and emerging area, and as such. Reverse logistics at end of the topic, you should be able to describe what is a reverse logistics and. But we got it down to ten logistics and supply chain books you. During the same year, the first commercial study of reverse logistics was made by dr.
The wellstructured introduction, the broad reference section more than 500 citations and the attempt to enhance the theoretical analysis with plenty of informative case studies all help to increase the book s value. Reverse logistics processes and plans rely heavily on reversing the supply chain so that companies can correctly identify and categorize returned products for disposition, an area that offers. The first edition of this book was published in 2016 in polish language under the title. A good reverse logistics program generates maximum value from each item returned. The reverse logistics process is illustrated in figure 1. Included with your purchase of the book is the reverse logistics selfassessment downloadable resource, containing all 607 questions and selfassessment areas of this book. Reverse logistics a framework repub, erasmus university. Consumers mostly prefer internet for reasons such as accessing product immediately, convenience, time saving. In our experience with numerous retailers, reverse logistics remains an overlooked area.
Moreover, reverse logistics can also mean that your industry is responsible for waste disposal, recycling, and customer care. Reverse logistics has become an important concept in todays supply chain operations. Reverse logistics management enterprise supply chain. In reverse logistics, its important to do the right things in the right way to obtain competitive advantages and lower costs. While some actors in the chain have been forced to take products back. Ernst 2000, reverse logistics involves the return flow, considering either defective parts packages or products returned consumed that should go to a recycling.
Paperwork and poor workflow processes tend to plague reverse logistics operations. In order to model reverse logistics network from an economics point of. Pdf supply chain management and reverse logistics download. Activities of logistics are categorized into two types and those are as below. Curtis greeve and jerry davis have more than 25 years of experience in reverse logistics and recently wrote a book to help small business owners improve their logistics. Amazon has 31,817 books about supply chain and 24,934 about logistics. Reverse logistics is an integral component of the supply chain and manufacturers have come to realize that an effective reverse logistics program is an important and strategic part of their business profitability and competitive position. This helps with ease of reuse and enables you to import the questions in your preferred management or survey tool. Reverse logistics is a broader concept for overall supply chain optimization, which aims to support closedloop supply chains by the improvement of such activities as product design, supply chain design, and product recovery. When the repair is just cleaning the product, a production order can be used to capture the materials and labor used to clean the product. These processes will enable us to shed light on their complexity and to take into account all the important variables. Logistics management is that part of supply chain management that plans, implements, and controls the efficient, effective forward and reverse. Reverse logistics quantitative models for closedloop. The book reveals a comprehensive insight into the main decision problems of reverse logistics.
This is exacerbated by the multiple entities customer, manufacturer, reseller and disposer that need to partner to develop a smooth reverse logistics. The repair process can be broken down into subprocesses, such as cleaning, disas sembly, and repair as shown in figure 3. The us army first paid its attention to reverse logistics operations in 1998. Supply chain management and reverse logistics harald. Scm according to the council of supply chain management professionals. To work well, a flexible reverse logistics information system is required.
When will reverse supply chain become an integral part of every manufacturing industry. Pdf an examination of reverse logistics practices myles. Schematic representation of the direct and reverse logistics processes. Stock defined reverse logistics as the role of logistics in product returns. Reverse logistics concerns the integration of used and obsolete products back into the supply chain as valuable resources. Research executive summaries series tools to manage reverse logistics overview of project reverse logistics has become an area that retailers and manufacturers cannot ignore. Completing the supply chain loop cognizant 2020 insights executive summary traditionally, businesses have concentrated on improving the forward supply chain for their products e.
In attempting to better manage the constant flow of returned goods, manufacturers have identified target areas key to streamlining the reverse logistics. Companies can see between 4% 30% of their products returned by customers and total uk retail returns have been valued at around. Logistics engineering and management download ebook pdf. Reverse logistics is the first to be presented in 1992 by stock autry, 2005. The arising product flows pose novel challenges for supply chain management. It is the process of moving goods from their typical final destination for the purpose of capturing value, or proper disposal. Logistics management is that part of supply chain management that plans, implements. The study also tries to look at the environmental aspects of reverse logistics.
Logistics is the integrated management of all the activities required to move products through the supply chain. Mar 21, 2012 key reverse logistics management element reverse logistics information systems one of the most serious problems that the companies face in the execution of a reverse logistics is the dearth of a good information systems. Interdependence of determinants in reverse logistics management. However, the increased contemporary emphasis on reverse logistics appears to be the result of public policy and social marketing influences. The 7 deadly sins of reverse logistics material handling. The second part of this double e book focuses once again on the growing number of organizations that are outsourcing select or entire logistics activities to third party logistics 3pl or fourth party logistics 4pl service providers, not merely as a means to achieve cost efficiency but.
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